FAQ
Q1. What you can do for me ?
A : We Game developer skilled can provide you all kind of gambling machines, gambling game board and accessories. We are original factory and can customize design your products.We are the manufacturer and can offer a favorable factory wholesale price.
Q2. What's your MOQ?How to make payment?
A : You can place a trial order to test the quality and in your local market , but you can get more discounts if you order more one time.You can choose transfter to our bank T/T, Paypal or Western union.Sample order payment 100% in advance. Normal order will require 30% for deposit before produce, and 70% balance before shipping.
Q3.How do we secure our payment?How I can do if I have problem after receive products?
A : We provide 24 hours online service. You can use phone call , wechat , whats App , Email , Skype , any you can contact us , tell what is the problem, we will do 100% servise for after sale.
Q4. If the PCB board failure be repair? How long will it take to get it repaired and the necessary cost?
A : If it is within the warranty period and the damage is due to non-human factors , then it is still entitled for the warranty benefits. If it is more than the warranty period we will notify you for the necessary cost for the repair and maintenance as soon as possible. Give us 3-7 working days to have it repair (excluding shipping time).
Q5.How can we install the machines?
A:Don't need any installation, we assemble machines well and test them carefully before shipment, so when you receive the machines , just plug and play !
Q6.what about service?
A:Our professional sales team will provide 24 hour service via Phone, Skype, Whatsapp, Email. -12 months warranty , lifetime technical support and maintain service . -Provide with rich experience for the fishing game and management -Provide solutions for any questions on the machine and operation . -Feedback on fishing game information & marketing information.
Q7:How about warranty?
A7:We provide one year warranty, will send you the new part to exchange the damage one when have any problem during the warranty period. And give lifelong online 24 hours service if our products have and questions
Q8.Is it possible to adjust the win rate?
How about the language? A:Sure. Some games are possible to adjust it to hold up to 70%. Some games are about 30--70%.Can adjust English or Chinese version.
Q9.Which model of bill acceptor and printer do you use?
A:We use the best model ICT Bill acceptor ( L70P5 ) : can accept $1-100 with cash box ; ICT printer ( GP58-CR ) : never happen to mess up ticket.If you prefer to buy them in USA local, we can leave the holes and wiring harness for you.
Q10.Which shipment do you use? How long is it to USA?
A:By sea or air . By air just need about 3-7 days . By sea about half to one month to the most of the ports .The game board send by DHL or Fedex Express just need about 3-5 days.
